Customer Service FAQs

• Where can I purchase your products for my home lawn?

  GreenView products are available for purchase at local authorized dealers and independent garden centers. The GreenView products are also orderable at our online store.

• I am having trouble placing an order, after I enter all my billing information the page is redisplayed and I cannot continue?

  If you have placed an order previously, you need to first log in as a returning customer. If you do not want to log in to place an order, then use a different email address than the one you used when completing the billing information on your initial order. If you do not remember your password, click on the Sign In link at the top of the web page. Fill in your email address and your password will be sent to you immediately.

• I don’t know how big my yard is, how do I determine the size and the number of bags that I need?

  First determine the size of your lawn in square feet. Use the conversion table below to convert acres to square feet. Once you know your lawn size in square feet, divide the lawn size by the coverage listed for the GreenView product.

  Acre To Square Feet Conversion Table
  ACRES	SQUARE FEET
  0.25 (1/4) acre	10,890 sq. ft.
  0.5 (1/2) acre	21,780 sq. ft.
  0.75 (3/4) acre	32,670 sq. ft.
  1.00 acre	43,560 sq. ft.
  2.0 acres	87,120 sq. ft.
  3.0 acres	130,680 sq. ft.

   

• If I don't want to provide my credit information online, can I call customer service and place my order?

  If you are having problems with an online order or don't want to submit your personal information online, you may call GreenView customer service at 1-800-233-1067, Monday through Friday from 8am to 5pm Eastern Time. Please note that messages left after business hours will be returned during the next business day.

• Do you offer a guarantee on your products?

  We offer a Money-Back Guarantee that you will be satisfied with the performance of your GreenView products when they are used as directed. If you are not satisfied, we ask that you describe the nature of your problem and simply send proof of purchase. You can expect to receive your refund check within 4 to 6 weeks after we receive your request.

  View our Guarantee terms

• What is your order cancellation policy?

  Upon receiving your order, we will send you a confirmation email with your order number and details about the items you have ordered. Acceptance of your order takes place when you have received your order confirmation email ( if a valid email was provided). You have the option to cancel your order at any time before we have processed your order for shipment , by calling our customer service representatives at 1-800-233-1067.

• How will my order be shipped?

  We will arrange for product shipment to the "ship to" address received for the order, via UPS Ground or UPS SurePost. Shipping costs are charged based on the published shipping rates within the Shipping & Delivery section of the website. UPS ground charges to be applied to your order are first outlined in the Shopping Cart within the Order Summary section. A complete shipping rates chart & terms can be found here or by clicking Shipping & Delivery in the HELP section within the footer of every page. These published rates do not apply in situations where a promotional shipping offer is applied to an order.

  Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments. We offer shipping to all United States addresses, excluding Alaska and Hawaii. We do not ship order outside of the United States and we are unable to ship orders to APO/FPO addresses or P.O. boxes. An inaccurate or incomplete shipping address may result in delays. Products cannot be shipped to incomplete addresses. We are not liable for late or lost deliveries.

• What is your privacy policy and how is my information kept secure?

  We take your privacy and security online very seriously and have published our policy at here. In addition to using encrypted data transmissions, we use Verisign for processing all credit card transactions.

  Read our Privacy Policy